Quality and Standards

Quality Care Commission
Crossroads Care Cambridgeshire is registered with Care Quality Commission (CQC, which replaced CSCI, the Commission for Social Care Inspection).

We are an Excellent 3 star provider. See the report following their unannounced Inspection on 14 October 2008.

View our latest CQC Annual Service Review on 7 January 2010.









Charity Commission
Crossroads now joins only six other umbrella bodies in the UK who have achieved recognition of their quality assurance system from the Charity Commission. CROQUET (Crossroads Quality Evaluation Tool) was developed from the widely used PQASSO system in 1999. CROQUET is an innovative system that is used for auditing internal aspects of Crossroads services and the organisation as a whole. Areas covered include governance, finance, services, people and quality. This helps Crossroads maintain high standards of service, while developing services to meet carers’ changing needs. CROQUET has now been acknowledged as meeting the Commission’s Hallmarks of an Effective Charity standard.

Crossroads Care Cambridgeshire was accredited with the highest level 3 accolade in February 2008.

Click here to view our details on The Charity Commissions website.








Investors in People

Investors in People is a national award given to organisations that have a high standard of training and development for their Staff. Crossroads Care Cambridgeshire achieved an excellent Investor in People award in 2008.

Click here to view an extract from the 2008 Investors in People Review Report.

Annual Quality of Service Questionnaire

Each year we also send a Quality of Service Questionnaire to all the Carers receiving our service. This is an opportunity for Carers to tell us what they think of the service we provide and how we can improve the service for the future to ensure we maintain our high standards.

If you are a client of Crossroads Care Cambridgeshire and wish to complete our Annual Service Questionnaire online please click here.

Ofsted

The Sunshine Club has to comply with guidelines outlined by Ofsted.

View The Sunshine Club's latest OFSTED Inspection Report (Unique Reference Number EY342570)